Billing, Payment, Renewal, Cancellation, Credit, and Refund Policy

1. Purpose and Scope

This Billing, Payment, Renewal, Cancellation, Credit, and Refund Policy explains how Spark Rack invoices Customers, processes payments, renews Services, handles overdue Accounts, applies credits, processes cancellations, and evaluates refund requests.

1. All Spark Rack Customers and prospective Customers;
2. All End Users, authorized users, administrators, and account contacts;
3. All Spark Rack websites, portals, control panels, networks, servers, storage systems, software, and Services;
4. All resellers and downstream customers where applicable;
5. All Customer Data and Customer Content processed through the Services; and
6. All third-party providers used to support an applicable Service.

This Policy is incorporated into the Terms of Service and applies unless a more specific written Order expressly states otherwise.

2. Customer Responsibility for Charges

Customer is responsible for all valid charges incurred through the Account, including charges created by authorized users, administrators, End Users, automated systems, usage, overages, renewals, domain registrations, licenses, and Customer-requested work.

Customer must review Service descriptions, pricing, billing cycles, renewal settings, resource limits, and cancellation requirements before ordering.

3. Pricing and Currency

Prices are stated in the currency shown at checkout or on the applicable Order. Unless stated otherwise, prices exclude taxes, governmental charges, registry fees, payment-provider charges, shipping, professional services, overages, and third-party costs.

Spark Rack may correct obvious typographical, calculation, catalog, or configuration errors before or after an Order. If a material pricing error affected an unfulfilled Order, Spark Rack may cancel the Order and refund the amount actually paid.

4. Billing Cycles

A Service may be billed monthly, quarterly, semiannually, annually, biennially, triennially, by usage, by milestone, or according to another cycle shown in the Order.

Recurring periods begin on the Service start date or another date shown in the Customer Portal. A calendar-month reference does not necessarily change the Customer’s individual billing anniversary.

5. Invoice Generation and Due Dates

Spark Rack may generate invoices before a renewal date to allow time for payment processing and problem resolution.

Payment is due on the date shown on the invoice. An invoice reminder, grace period, or delayed suspension does not change the original due date.

Customer must not rely on receiving a reminder. Failure of an email, SMS, portal notice, or other reminder does not excuse nonpayment.

6. Automatic Renewal

Unless Customer disables renewal where permitted or submits a timely cancellation request, recurring Services renew automatically for the next applicable term.

Automatic renewal helps avoid interruption but does not guarantee successful payment, uninterrupted Service, domain renewal, license renewal, or preservation of inventory.

Customer is responsible for reviewing renewal dates and maintaining valid payment information.

7. Stored Payment Methods

Customer authorizes Spark Rack and its payment processors to store a payment token or other permitted payment credentials and to charge the selected payment method for valid invoices, recurring renewals, usage, overages, and authorized purchases.

Spark Rack may retry a failed payment using the same or another authorized payment method associated with the Account, subject to processor rules and applicable law.

Removing a stored payment method does not cancel a Service or eliminate an amount already due.

8. Payment Methods

Spark Rack may accept payment methods displayed in the Customer Portal. Available methods may change based on location, risk, currency, invoice amount, processor availability, or Account history.

Spark Rack does not accept cash or checks unless expressly approved in writing. Customer is responsible for all bank, card, conversion, intermediary, and transfer fees.

9. Payment Authorization and Account Authority

A person submitting payment represents that the person is authorized to use the payment method and to bind the Account.

Spark Rack may request identity, billing, address, business, or payment verification before activating or continuing a Service.

Spark Rack may delay fulfillment, restrict Account changes, or cancel an Order when payment authorization cannot be reasonably verified.

10. Taxes and Governmental Charges

Customer is responsible for applicable sales, use, excise, value-added, telecommunications, digital-service, withholding, and similar taxes or governmental charges, excluding taxes based on Spark Rack’s net income.

Customer must provide valid exemption documentation before an invoice is finalized when required. Spark Rack is not required to apply an exemption retroactively unless required by law.

11. Usage and Overage Charges

Some Services include measured usage or limits. Customer is responsible for usage and overages generated through the Account, whether expected or unexpected.

1. Bandwidth or data transfer;
2. Storage;
3. Backup storage;
4. Compute time;
5. Memory or resource bursts;
6. Email volume;
7. API calls;
8. Licenses;
9. IP addresses;
10. Domain transactions;
11. Restoration work;
12. Professional services; and
13. Other metered resources described in the Order.

Spark Rack may invoice usage after it occurs. Delayed measurement or invoicing does not waive the charge.

12. Upgrades and Add-Ons

An upgrade or add-on may take effect immediately and may create a prorated or full-term charge.

Unless stated otherwise, an upgrade does not reset the underlying Service term. Add-ons may renew with the base Service or on a separate cycle.

13. Downgrades

A downgrade may take effect immediately, at the next renewal, or after Customer completes required technical changes.

Customer must reduce usage below the new limits before a downgrade. Spark Rack may deny or delay a downgrade that would cause data loss, licensing conflict, negative capacity, or an unsupported configuration.

Downgrades do not ordinarily create a refund or Account credit for unused capacity unless the Order states otherwise.

14. Promotions and Introductory Pricing

Promotional pricing applies only under the stated conditions and may be limited to new Customers, new Services, a particular term, a coupon, inventory, or a purchase deadline.

Unless expressly stated, a promotional rate applies only to the initial term. Renewals occur at the then-current standard rate.

Promotions cannot be combined, transferred, exchanged for cash, or retroactively applied.

15. Account Credits

Spark Rack may issue Account credit as a refund method, goodwill adjustment, SLA remedy, promotional benefit, or billing correction.

Account credits:

1. Are not cash;
2. Are not transferable;
3. Cannot be sold or assigned;
4. Cannot ordinarily be withdrawn;
5. May be limited to specified Services;
6. May expire when stated;
7. May be revoked if obtained through fraud or error;
8. Are applied before charging a payment method when technically supported; and
9. Have no value after final Account closure unless law requires otherwise.

16. Failed Payments

A payment may fail because of insufficient funds, card restrictions, expired credentials, processor rules, fraud controls, incorrect information, network failure, or another reason.

Spark Rack may retry payment, notify Customer, restrict new Orders, suspend affected Services, or require another verified payment method.

Spark Rack is not responsible for fees imposed by Customer’s financial institution.

17. Past-Due Accounts

A Service may be suspended after the invoice due date if payment has not been received and applied.

Spark Rack may provide a grace period, but no grace period is guaranteed unless stated in the Order.

During a past-due period, Spark Rack may restrict Account changes, support scope, domain actions, backups, restores, downloads, transfers, provisioning, or access to prevent additional loss or cost.

18. Suspension for Nonpayment

Suspension may make websites, servers, email, DNS, backups, databases, storage, or other Services unavailable.

Customer remains responsible for charges during suspension unless Spark Rack expressly agrees otherwise.

Suspension does not preserve data indefinitely and does not guarantee that domains, licenses, IP addresses, inventory, backups, or third-party resources will remain available.

19. Termination for Nonpayment

Spark Rack may terminate a Service or Account when an amount remains unpaid beyond the permitted period.

Termination may result in permanent deletion, release of resources, domain expiration, license cancellation, loss of backups, loss of IP addresses, and inability to restore Customer Data.

Customer must maintain independent backups and must not rely on Spark Rack retaining data after suspension or termination.

20. Late, Collection, and Reactivation Charges

Where disclosed and permitted by law, Spark Rack may charge reasonable late fees, collection costs, returned-payment fees, chargeback costs, domain-redemption charges, reactivation fees, or professional-service fees.

Payment of a past-due invoice does not guarantee reactivation when the Service was deleted, inventory was released, a domain entered a later lifecycle state, or a security or policy restriction remains.

21. Cancellation Requests

Customer must submit cancellation through the approved Customer Portal process or another method expressly approved by Spark Rack.

A support conversation, nonpayment, payment-method removal, chargeback, domain transfer, migration, or cessation of use does not by itself cancel a Service.

Customer is responsible for confirming that the cancellation request was received and that the correct Service and cancellation date were selected.

22. Immediate and End-of-Term Cancellation

Where available, Customer may choose immediate cancellation or cancellation at the end of the current paid term.

Immediate cancellation may cause immediate loss of access and data. End-of-term cancellation ordinarily allows the Service to continue until the paid term ends, subject to policy compliance and Account standing.

Customer must export data, transfer domains, preserve email, retrieve backups, and complete migrations before cancellation becomes effective.

23. Cancellation Deadlines

A cancellation request must be submitted before the renewal is processed or by any earlier deadline shown in the Order.

Submitting a cancellation after renewal does not automatically reverse the renewal or create a refund.

Customer should not wait until the final day because access, identity verification, technical problems, or time-zone differences may delay completion.

24. Nonrefundable Charges

Unless required by law or expressly approved in writing, the following are nonrefundable once incurred:

1. Domain registrations, renewals, restorations, redemptions, and transfers;
2. Registry, registrar, certificate, and licensing charges;
3. Setup and activation fees;
4. Usage and overage charges;
5. Professional services and completed labor;
6. Migration and restoration work;
7. Custom software or configuration work;
8. Dedicated, reserved, or specially ordered hardware;
9. Third-party services;
10. Payment-provider and transaction charges;
11. Taxes and governmental charges already remitted;
12. Services suspended or terminated for policy violation;
13. Promotional or discounted Services identified as nonrefundable; and
14. Any other charge expressly identified as nonrefundable before purchase.

25. Refund Eligibility

A refund is available only when required by law, expressly promised in the applicable Order, or approved by Spark Rack after reviewing the circumstances.

A refund review may consider:

1. Whether the charge was unauthorized;
2. Whether Spark Rack made a billing error;
3. Whether the Service was never provisioned;
4. Whether the Service materially differed from the written description;
5. Whether a specific money-back period applies;
6. Whether Customer used substantial resources;
7. Whether nonrefundable third-party costs were incurred;
8. Whether Customer violated policy;
9. Whether Customer requested custom work;
10. Whether the request was timely; and
11. Whether another remedy, such as correction or credit, is appropriate.

26. Money-Back Periods

A money-back period applies only when expressly stated for the specific Service.

Unless the offer states otherwise, a money-back period does not cover domains, licenses, setup fees, usage, overages, professional services, dedicated resources, third-party charges, taxes, payment fees, or policy-violating activity.

Repeated signup and cancellation intended to obtain free service may be rejected.

27. Proration

Charges and refunds are not prorated unless the applicable Order, Service workflow, or Spark Rack approval expressly provides proration.

Where proration applies, Spark Rack may calculate it using whole days, billing-system periods, actual usage, or another reasonable method.

28. Billing Disputes

Customer must notify Spark Rack of a disputed charge promptly and ordinarily within thirty days after the invoice or charge appears.

The dispute should identify the invoice, charge, Service, amount, reason, and supporting documentation.

Customer must pay all undisputed amounts when due. Opening a dispute does not automatically stop renewal, suspension, or collection unless Spark Rack confirms otherwise.

29. Chargebacks and Payment Reversals

Customer should contact Spark Rack before initiating a chargeback so the matter can be investigated.

An unauthorized or improper chargeback may result in immediate Account restriction, suspension, termination, reversal of credits, collection activity, requirement for verified payment, and recovery of reasonable processor or administrative costs.

Spark Rack may provide the payment processor with Account, Order, usage, authorization, communication, and delivery records relevant to the dispute.

30. Fraud and Identity Review

Spark Rack may delay, cancel, refund, restrict, or manually review a transaction that appears fraudulent, high-risk, inconsistent, unlawful, or unauthorized.

Spark Rack may request identity documents, business records, payment verification, telephone confirmation, address verification, or other reasonable evidence.

Failure to complete review may result in cancellation even if a payment authorization initially succeeded.

31. Domain and License Billing

Domain and software-license charges are often transmitted to third parties and are generally nonrefundable after the transaction is submitted.

Customer is responsible for renewal settings, accurate registrant information, verification notices, eligibility restrictions, premium pricing, redemption fees, registry rules, and software-license terms.

A hosting cancellation does not automatically cancel a domain or license, and a domain transfer does not automatically cancel hosting.

32. Price Changes

Spark Rack may change prices because of provider costs, registry fees, licensing, taxes, inflation, capacity, security, product changes, or other legitimate business reasons.

Recurring price changes ordinarily apply at a future renewal or after reasonable notice. Usage, registry, tax, and third-party charges may change when the underlying cost changes.

Customer may cancel before the new renewal term if Customer does not accept a prospective price change, subject to cancellation deadlines.

33. Credits and Refund Method

Spark Rack may return an approved amount to the original payment method, issue Account credit, or use another lawful method.

Processor timing, bank timing, expired cards, currency conversion, and intermediary institutions may affect when funds appear. Spark Rack cannot guarantee bank processing time.

Spark Rack will not ordinarily refund to an unrelated person or payment method.

34. Account Closure

Before closing an Account, Customer must pay all amounts due, cancel or transfer Services, export data, transfer domains, preserve tax and billing records, and resolve active disputes.

Spark Rack may retain billing, tax, fraud, dispute, legal, and transaction records as required or permitted by law after Account closure.

35. No Oral Modification

No informal statement, estimate, support comment, sales conversation, or technical recommendation changes billing obligations.

A modification must appear in the Customer Portal, applicable Order, written promotion, or separately signed written agreement issued by an authorized Spark Rack representative.

36. Contact

Billing questions, cancellation requests, and refund requests should be submitted through the billing or account channel in the Spark Rack Customer Portal.

Spark Rack
Attn: Billing and Account Services
PO Box 2215
Valdosta, GA 31604
United States

37. Acknowledgment

By ordering or using a Service, Customer acknowledges that:

1. Recurring Services renew automatically unless properly canceled.
2. Customer is responsible for monitoring invoices and renewal dates even if a reminder is not received.
3. Nonpayment may result in suspension, termination, and permanent data loss.
4. Removing a payment method does not cancel a Service.
5. Domains, licenses, usage, overages, setup fees, completed labor, and third-party charges are generally nonrefundable.
6. Customer must submit cancellation through the approved process before the applicable deadline.
7. Immediate cancellation may immediately remove access and data.
8. Customer must contact Spark Rack promptly about disputed charges.
9. Improper chargebacks may result in Account restriction and recovery of costs.
10. Account credit is not cash and has no value after final Account closure.